Exchange/Return Policy:

If you  are not completely satisfied with your purchase, or would like to exchange it for another size or item, you can exchange/return your order within 7 days from the day of delivery

  • Products must be in the condition you received them,unworn, with price tags on and in the original box and/or packaging
  • Item should be exchanged/returned with original receipt 
  • If 7 days have passed since the day of delivery, unfortunately, we are unable to offer a refund or exchange.
  • The delivery fees are non refundable unless you received the wrong order or products were received damaged
  • The exchange/return item can be sent to us through any courier company or a pick up can be arranged at a cost of 20 AED
  • If you wish to exchange/return the item in person, you can visit our retail store on in Palm Jumeirah,Golden Mile 3, 10 am - 7 pm.
  • Refunds will be made on to the original mode of payment and will be processed within 2-14days depending on the bank of the card used
  • If the item was purchased as Cash on Delivery, the refund will be made via bank transfer
  • If orders shipped to international destinations [Outside UAE], the Customer has to pay for Return Shipping Charges.

* No exchange/refund for rhythmic gymnastics equipment

* No exchange/ refund for rhythmic gymnastics leotards

* Due to hygiene reasons, we do not accept exchange/returns for inner wears such as undergarments and tights 

    Our dedicated customer service team will be happy to answer any questions or suggestions you might have regarding our exchange/return policy and assist you with any query, so please contact us info@onesports.ae or connect with us through whatsapp +97152 5012998

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