NON REFUNDABLE, NON EXCHANGEABLE
OneSports.ae knows how important it is to you to get your order on time so we make every effort to process your orders as quickly as possible.
Delivery within UAE:
- All orders are processed within 1-3 working days, Sunday -Thursday
- Orders are not shipped or delivered on Fridays / Public Holidays
- All orders are sent through a trusted courier company
- Shipment cost is 20 AED per order
Send your request for exchange/return to firstname.lastname@example.org
* No exchange/refund for rhythmic gymnastics equipment
* No exchange/ refund for rhythmic gymnastics leotards
* Due to hygiene reasons, we do not accept exchange/returns for inner wears such as body liners and briefs
If you are not completely satisfied with your purchase, or would like to exchange it for another size or item, you can exchange/return your order within 7 days from the day of delivery
- Products must be in the condition you received them,with price tags on and in the original box and/or packaging
- Item should be exchanged/returned with original receipt
- If 7 days have passed since the day of delivery, unfortunately, we are unable to offer a refund or exchange.
- The delivery fees are non refundable unless you received the wrong order or products were received damaged
- The exchange/return item can be sent to us through any courier company or a pick up can be arranged at a cost of 25 AED
- If you wish to exchange/return the item in person, you can visit our office on Sundays and Tuesdays 10 am - 2 pm. Contact us to arrange a suitable time
- Refunds will be made on to the original mode of payment and will be processed within 10 to 45 days depending on the bank of the card used
- If the item was purchased as Cash on Delivery, the refund will be made via bank transfer
- If orders shipped to international destinations [Outside UAE], the Customer has to pay for Return Shipping Charges.
Our dedicated customer service team will be happy to answer any questions or suggestions you might have regarding our exchange/return policy and assist you with any query, so please contact us email@example.com or connect with us through whatsapp +97152 5012998