Below FAQ are some common concerns of our customers before purchasing. To contact us, please email us info@onesports.ae or WhatsApp: +971 52 5012998
If you are not fully satisfied with the items received,you have 7 days from the delivery to return or exchange an item.
We only accept return/exchange for items that are in original condition, unused, with price tags in place and original receipt.
We do NOT accept return/exchange for:
● Rhythmic gymnastics equipment
● Rhythmic gymnastics competition leotards
● Due to hygiene reasons, no exchange/returns for inner wears such as body liners, briefs and tights
● The exchange/return item can be sent to us through any courier company or we can arrange a pick up at a cost of 20 AED within UAE.
● For international orders[Outside UAE], the Customer will pay for Return Shipping Charges based on your countries shipping rates.
● If you wish to exchange/return the item in person, you can visit our store in Palm Jumeirah, Golden Mile Building 3, Dubai, United Arab Emirates. We are open everyday 10 am - 7pm.
● The delivery fees are non refundable unless you received the wrong order or products were received damaged.
● Refund will be processed within 10 working days.
Send your request for exchange/return to info@onesports.ae or contact us on whatsapp +97152 5012998
Shipping fee within UAE is 22 AED. Free delivery for UAE orders above 250 AED.
Shipping fee for orders in the GCC region is calculated at checkout based on the total weight of ordered items (Shipment costs do not include your local taxes or duties).
We deliver across the Middle East and Northern Africa regions.
For delivery to other countries , please contact us on whatsapp +971525012998
OneSports is dedicated to providing you the best quality items to suit your needs.
We apologize that you received an item which is damaged or defected. Please contact us on whatsapp +97152 5012998 or via email info@onesports.ae and our customer service team will help you with returns/exchange.
To place orders online, please follow the following steps:
1 - Visit us at www.onesports.ae
2 - Click "Add to cart” on your favorite items
3 - Click “Checkout” and provide your details for delivery
4- Delivery/Pick up options: You can opt for “ in store pick up” and your order will be ready to be collected fro our store after 24 hours. Or YOU can choose “delivery” and your order will be delivered within 2 working days
You can cancel your order within 24 hours of placing it by contacting us via info@onesports.ae or WhatsApp +971 52 5012998.
Yes, we take pre orders of out of stock items.
Please contact us on info@onesports.ae or WhatsApp +971 52 5012998
We apologize that you received an order that is incomplete or damaged. Please contact us on info@onesports.ae or Call/WhatsApp +971 52 5012998. Our customer service team will provide the best possible solution immediately.
Upon placing an order, we will send you an email with all the relevant details about your order including the tracking number.
Yes, you can easily opt for the instore pickup when ordering online by following the below steps :
1) Add your favorite items to cart.
2) Choose “Check Out”.
3) Delivery Method, select “Pick up” option.
Order will be ready for the collection after 24 hrs. An email will be sent to inform you
Payment method for online orders is payment by card.
Our website has secure payment gateway and ensures all your payment details are confidential.
We are located in Palm Jumeirah, Golden Mile Building 3, Dubai, United Arab Emirates
We are open everyday from 10.00 am to 7.00 pm.
We have a size chart provided for each item in the description section. Please note that the size chart provided is only a general sizing guide. Girls of the same age might need different sizes depending on the body size and shape.
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